Shipping policy

Last updated: 01/10/2026

Thank you for shopping with us! This Shipping Policy explains how and when your order will be processed and delivered.

Order Processing Time

All orders are processed within 3–7 business days (excluding weekends and holidays).

Because we source our products from wholesale suppliers, orders may require additional processing time before shipment. You will receive a confirmation email once your order has been shipped.

Please note:

  • Processing time is separate from shipping time.

  • Orders cannot be modified or canceled once processing has begun.

Shipping Rates & Methods

Shipping rates are calculated at checkout based on:

  • Your location

  • Order weight

  • Selected shipping method

We offer both domestic and international shipping.

Estimated Shipping Times

Estimated delivery times vary by destination and shipping method:

  • United States: 7–20 business days

  • International: 10–30 business days

Delivery times are estimates and not guaranteed. Delays may occur due to customs processing, carrier issues, weather, or high-volume periods.

Tracking Information

Once your order ships, you will receive a tracking number via email.

Please allow 3–5 business days for tracking information to update after shipment. Tracking delays do not qualify for refunds.

International Shipping & Customs

For international orders:

  • Customers are responsible for all customs duties, taxes, and import fees

  • Customs processing times are outside of our control

  • Orders refused due to customs fees are not eligible for refunds

Incorrect Address Disclaimer

Please ensure your shipping address is accurate at checkout.

We are not responsible for:

  • Orders delivered to an incorrect address provided by the customer

  • Packages returned to sender due to incomplete or incorrect addresses

If a package is returned, reshipment will require an additional shipping fee.

Lost, Stolen, or Delayed Packages

We are not responsible for:

  • Lost or stolen packages marked as delivered

  • Shipping carrier delays

  • Packages held by customs

If your package is marked as delivered but not received, please contact the carrier directly.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery with:

  • Your order number

  • Photos of the damaged items and packaging

We will review the issue and determine an appropriate resolution.

Shipping Restrictions

We do not ship to:

  • P.O. Boxes

  • APO/FPO addresses (unless otherwise stated)

Contact Us

If you have questions about shipping, please contact us at:
📧 relabela.info@gmail.com